The ability of a leader to build Trust is one of the most important (if not the most important) quality of effective leadership. However, trust is a rather complicated relationship influenced by several variables. The thing we know for sure is that we trust people based on their behaviors, what they do rather than what they say. So, how does one actually go about building trust? The Integro Leadership Institute developed the following Trust Model™ to guide the process.
The four kinds of behavior that we can focus on are as follows:
- Congruence involves being clear and consistent about expectations, dealing openly with disagreements and discussing performance objectively. There are no games, no hidden agendas. It is what it is.
- Openness is about exchanging information freely and without fear. People can express ideas, feelings and even contrary positions without being labeled or marginalized in any way.
- Acceptance is based on valuing people for who they are and is the most important behavior of all. People are shown respect and are given a say in how the organization can improve.
- Reliability is demonstrated when commitments are kept and people are actively seeking excellence in performance.
When leaders demonstrate these behaviors and encourage these same behaviors from others, we can begin to build a Trust Based Culture.
If you would like to learn how to measure the level of trust in your organization or how to get feedback on how well you personally demonstrate trust building behaviors click on Trust Inside Assessments or please feel free to contact me.