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Do you know what your job is? Sounds like a silly question right?  When I ask people this question I usually get responses that are geared toward the things they do each day.  That’s close… but no cigar.  People are not hired to do things. First and foremost they are hired to add value.  The

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We have all heard the term “holding people accountable”.  I am not sure if that is possible in the true sense of the word. Webster says accountability is “the willingness to take responsibility for one’s actions”.  So to be accountable you must first feel responsible. How can you give someone the feeling of willingness?  So

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You probably have a group of people with whom you work that you call “your team”.  Compare this team with a team you enjoyed playing with as a kid.  Is it the same or different?  Most people I know would say something like “When I was a kid it was fun.  Now it is just

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There are a number of studies available that clearly state that if you want to engage people you need to involve people.  Some organizations see involvement from the perspective of “we figure out what needs to be done and you do it”.  This has been a common approach that you have to admit works to

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One of the toughest challenges I faced as a frontline manager was discussing performance with employees.  At best the experience was anxiety provoking and at worst it was contentious. Over the years I came to realize that the underlying problem is the process.  In most cases the situation is set up to be lose –

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When performance issues arise in the workplace stop and think before you interact with an employee.  Here is a simple plan that can produce impressive results.  Just follow the ABCs. Ask questions:  Rather than interpreting the outcome e.g. “Well the customer is upset, you must have screwed up the order”, try engaging in a dialogue. 

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The ability of a leader to build Trust is one of the most important (if not the most important) quality of effective leadership.  However, trust is a rather complicated relationship influenced by several variables. The thing we know for sure is that we trust people based on their behaviors, what they do rather than what

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Whether you think of your team is a small group or the entire organization, alignment is critical to high performance.  In fact, it is very difficult to achieve success without Strategic Alignment. What is alignment? It is getting everybody on the same page about where the organization is going and why as well as how

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