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What the heck does that mean anyway? In general I think it is safe to say that the pace of work has increased dramatically.  It seems as though the answer to everything is speed.  Wyatt Earp is credited with saying something like “Fast is fine… but accuracy is everything”. Very important in his business and

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Do you know what your job is? Sounds like a silly question right?  When I ask people this question I usually get responses that are geared toward the things they do each day.  That’s close… but no cigar.  People are not hired to do things. First and foremost they are hired to add value.  The

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Frontline managers, like most people, often like to stay within their “comfort zones” (routines) even when it is not making the situation very comfortable for the company.  They become accustomed to certain types of chaos and disorganization. When asked why they do not carry out strategies and tactics they say they are too busy. When

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We have all heard the term “holding people accountable”.  I am not sure if that is possible in the true sense of the word. Webster says accountability is “the willingness to take responsibility for one’s actions”.  So to be accountable you must first feel responsible. How can you give someone the feeling of willingness?  So

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There are a number of studies available that clearly state that if you want to engage people you need to involve people.  Some organizations see involvement from the perspective of “we figure out what needs to be done and you do it”.  This has been a common approach that you have to admit works to

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When performance issues arise in the workplace stop and think before you interact with an employee.  Here is a simple plan that can produce impressive results.  Just follow the ABCs. Ask questions:  Rather than interpreting the outcome e.g. “Well the customer is upset, you must have screwed up the order”, try engaging in a dialogue. 

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Whether you think of your team is a small group or the entire organization, alignment is critical to high performance.  In fact, it is very difficult to achieve success without Strategic Alignment. What is alignment? It is getting everybody on the same page about where the organization is going and why as well as how

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